Warranty claims & repairs

Broke down? Here's exactly what to do.

Five steps from breakdown to back on the road. Start your claim online, and our team is a call away if you need a hand.

Claims guide & details form (PDF)Call (818) MY-TRUCK

Important: All claims MUST include a complete time-stamped ECM fault code history with VIN or ESN.

Make certain your repair facility does NOT clear codes. Clearing codes can delay the claims process and may result in claim denial.

TruckProtect™ claims overview

Our claims process is fast and flexible to support your needs.

Breakdown

Get your truck to any OEM dealership or licensed service center that is open to the public with ASE or equivalent certified mechanics, such as Rush Truck Centers.

Diagnose

Members authorize diagnostics, tear-down, and collect required pre-repair information.

Repair

Member authorizes the repair.

Drive

Member pays for repairs and gets reimbursed, or TruckClub™ pays the Service Center directly (for approved claims). Both ways get you back on the road fast.

Submit

Submit information to TruckClub™ for reimbursement on covered repairs.

View or download our claims guide to assist you throughout the claim process. Claims guide

→

For additional assistance

Our simplified claims process gets you back on the road quickly.

Member portal

Our self-service Member Portal makes it quick and easy to get your claim started and track your progress along the way.

Open the Member Portal →

By email

Email us at claims@truckclub.com to start your claim, submit information, or ask questions.

claims@truckclub.com →

By phone

Call our team at (818) MY-TRUCK and we will guide you through the process, explain requirements, get your claim started and answer your coverage questions.

(818) MY-TRUCK →

Semi truck in a service center for a warranty repair

15%

deductible

$175/hr

labor rate cap

Find any OEM dealership or licensed service center that is open to the public. Then follow our quick claim guide that walks you through each step of the claims process. Our staff is also on call to help you when you need it most.

Claims FAQs

Questions about claims?

Still unsure? Call (818) MY-TRUCK or email claims@truckclub.com.

What is the Member’s deductible?

Unlike plans that promise low or no deductibles but all too often fall short on paying out claims, TruckProtect™ has you covered. By having a small 15% deductible, we significantly reduce the impact on your wallet from repair costs by providing the coverage you expect from us. Are you willing to risk tens of thousands of dollars to try and save a few hundred? Why gamble with costly repairs when you can drive with confidence knowing TruckProtect™ has your back?

What is the eligible claim amount?

The total cost of the repair or replacement for the parts and services covered under the TruckProtect™ Agreement and enrolled Plan, before subtracting the deductible. The total cost does not include any parts or services not covered by the Agreement.

How do I submit a claim?

You can submit a claim through our Self-Service Member Portal or by emailing claims@truckclub.com. If you need assistance or have questions please call our claims department at (818) MY-TRUCK. Submit a claim →

What information is required for TruckClub™ to process a claim?

To find all of the details on what is required to process a claim, please review section VII of your TruckProtect™ Agreement or check out our TruckProtect Claims Guide. TruckProtect Claims Guide →

How long does it take to process a claim?

Claims are processed as soon as all of the required information is submitted to TruckClub™.

Is there a labor cap?

Yes, $175/hr labor rate and nationally recognized labor time schedules provided by reputable services such as the OEM and Mitchell1.

Is progressive damage covered?

Yes, with the exception of some explicitly listed items such as electronics and limitations for the assembly and system coverage classes. † We even offer coverage for progressive damage caused by continued operation.

Do replacement parts have to be OEM?

No, however they must be the same quality as the covered part. Replacement parts may include new, LKQ, remanufactured, or used (TruckClub™ approval required) parts.

How does my Progressive Damage Coverage work?

When it comes to your coverage, we want you to know exactly how we protect all 30,000+ parts of your truck and how coverage applies to any other resulting damage. No matter if it is the first part to fail or if it is a part that is damaged as a result, we tell you exactly what coverage is available. † Find out more →

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